FAQS
Find Answers to Common Questions
Everything you need to know about our products, ordering, and personalisation services.
Ordering & Personalisation
Simply add your personalisation details in the text box on the product page before adding to cart. For more complex requests please contact us.
Yes, our product pages show a live preview of your personalisation as you type. For bespoke orders, a proof will be sent prior to engraving.
We offer a selection of classic and modern fonts. View all options on each product page. If a specific font is preferred please contact us.
Character limits vary by product and are shown on each product page. Some items may be able to increase this on a bespoke basis.
All items are in stock, engraving or printing is within 5 working days as standard.
Yes, we have same day (before 10am) or next day production available.
Shipping & Delivery
Standard UK delivery takes 3-5 working days. Express options are available at checkout.
Yes, we ship to the EU and US. International delivery times vary by destination.
UK shipping starts from £4.95. Free shipping on orders over £50.
UK next working day (after production) starts from £8.95
Yes, you'll receive a tracking number via email once your order ships.
Returns & Warranty
Non-personalised items can be returned within 30 days. Personalised items cannot be returned unless arrived damaged or faulty.
All products come with a 12-month warranty against manufacturing defects.
Contact us within 48 hours with photos and we'll arrange a replacement or refund.
Email us at chris@earrach.co.uk with your order number to begin the returns process. Do not automatically send your item back without confirmation.
About Our Company
We're proudly based in the Scottish Highlands, where all our products are crafted with care.
We've been creating premium personalised gifts since 2014.
Yes, we offer wholesale and corporate gifting. Contact us for more information.
We use responsibly sourced materials and sustainable packaging wherever possible.
Still need help?
Our team is here to assist you with any questions about our products or services.
Email Us
chris@earrach.co.uk
We aim to reply quickly
Call Us
07530047356
Mon–Fri, 9am–5pm
Contact Form
Send us a message any time
